FAQ

TruckStore is a registered trademark of Daimler Truck AG. TruckStore is Europe's go-to place when it comes to used truck sales. The company operates from 22 locations in 12 European countries. As a TruckStore customer, you have access to a large pool of used commercial vehicles from all brands, of all ages and in all imaginable variants. On average, we hold a stock of around 2000 vehicles across Europe.

Our services for used trucks are perfectly tailored to your requirements. Under the new "Mercedes-Benz Trucks Certified" quality label, we provide vehicle warranties, individual financial services, vehicle buy-back, part-exchange, export services and ServiceContracts.

Services

Mercedes-Benz Trucks Certified is the quality promise for used trucks from Mercedes-Benz Trucks. All vehicles with the Mercedes-Benz Trucks Certified label have undergone an exhaustive technical inspection by a workshop at one of our own dealerships or at a Mercedes-Benz Trucks contractual partner in accordance with high, uniform standards.

The following standards are defined for Mercedes-Benz Trucks Certified vehicles:

• Maximum 5 years old
• Mileage up to 500,000 km
• At least 3 months or 20,000 km / 30,000 km* maintenance-free driving
• No legally-required inspections due for at least 3 months
• Tyre tread depth of at least 6 mm
• 12-month drivetrain warranty (24 months for selected vehicles)
  • Valid Europe-wide
  • Without excess fee (excl. legally prescribed VAT)
  • Without maximum mileage limit
• 14-day right to exchange

Mercedes-Benz Trucks Certified

With the TruckStore warranty, you will minimise your risk as a business owner in the case of unexpected damage.

• Drivetrain (except wear parts)
• Valid in all EU countries
• No excess for the customer (excl. VAT)
• Simple, unbureaucratic handling of damage claims
• Warranty Claim Center available 24/7
• Multi-lingual telephone service
• No mileage limit

With the introduction of Mercedes-Benz Trucks Certified in August 2021, the warranty scope was expanded to include the HAD (Hydraulic Auxiliary Drive).

Warranty

Finance or lease your used commercial vehicle at TruckStore. In co-operation with Daimler Truck Financial Services, we will be glad to provide you with individual leasing and hire purchase offers for your desired vehicle.

Financial services

You have two possibilities when it comes to searching for vehicles.

1) Search bar

2) Search

Individual search criteria or key words can be entered directly in the search field.

Search

At the top-left of the page, you can select the country and language. The total number of stock vehicles around Europe is always shown on the homepage.

It is possible to search for a record number in the search bar on the upper edge of the screen. Simply enter the number and select the appropriate result in the search bar.

It is not currently possible to set up a saved search. In order to stay up-to-date with the latest information, please either sign up for the newsletter or use the watch list.

In the vehicle search function and on the vehicle details page, you will find the "Watch" function. The watch list itself can be found on the top-left of the page next to the search bar. Your favourite vehicles will be shown as a clear overview in this watch list.

Vehicles can be added to the watchlist by clicking on the star on the vehicle results list.

The watch list is stored for as long as the required cookies are enabled and if the browser settings are not set to delete the history/cookies upon closing.

In the vehicle search function and on the vehicle details page, you will find the "Watch" function. The watch list itself can be found on the top-left of the page next to the search bar. Your favourite vehicles will be shown as a clear overview in this watch list.

Watch list

Our offer is updated several times a day between 6 a.m. to 8 p.m.

Yes, TruckStore takes all vehicle brands in part-exchange.

Use the TruckStore part-exchange for simple and fair processing of your used vehicle. We offer you a professional evaluation and a fair price for your vehicle. The price for the part-exchange will then be deducted problem-free from the purchase price of the desired vehicle from our stock.

Feel free to contact your nearest TruckStore for information on part-exchanging your truck.

Part-exchange

This depends on how far through our internal processes the vehicle is. As a general rule, we say that it is possible to pick up a vehicle within 10 days after the order is placed.

TruckStore can help you when exporting a vehicle.
If required, the vehicle can also be delivered to your address by our logistics team. You can obtain further information from any TruckStore location.

Exporting

Feel free to use our various communication channels:

Chat function on our website

Telephone

Email

The contact data of the relevant contact persons can be found directly in the details page of your desired vehicle and under Locations.

At TruckStore, we send out our TruckLetter newsletter regularly in accordance with your individual requirements. The following selection and personalisation options are available to you

• New in stock
• Leasing
• Financing
• Special offers
• Location of the vehicles
• Daily summary (in the morning)
• Weekly summary (Monday)
• Monthly summary (1st day of the month, regardless of whether a work day)

The newsletter can be found on the homepage and in the vehicle results list from where it can be ordered.

It is possible to unsubscribe from the newsletter at any time. Information on this can be found at the end of each newsletter.

TruckLetter